100 Night trial
10 Years warranty
For any request or information related to purchase advice, the operation of our shop, the status of your order, or our payment methods, please contact our customer service at the following email address :
Please add your order reference in the subject of your email if you are already an OUTLETSOFADIRECT customer.
For any information related to a non-conforming/defective product, or related to the warranty conditions of your mattress manufacturer, please inform our customer service at the following email address :
Please include your order reference in the subject of your email and attach photos of the non-conforming/defective product, as well as the reference labels on the package and the product.
If you would like information about the delivery of your order, to change your delivery information, or to report a problem with the delivery of your product, please contact our customer service department at the following email address:
Please add your order reference in the subject of the email.
Our customer service hours are from Monday to Friday, and from 8:00 to 17:00
Our Customer Service Team is available to assist you every day of the week, Monday to Friday, 9:00 a.m. to 2:00 p.m. and 3:00 p.m. to 6:00 p.m.