Faqs By Trial Period

I am not sure I made the right choice of mattress. What should I do if it does not suit me?

At OUTLETSOFADIRECT, when we advise you on bedding suiting your lifestyle and sleeping habits, we are committed to your satisfaction.

If you do not refuse the delivery and the product does not suit you, it is still possible for you to return the goods.

You dispose of a 100 days period to express your right of withdraw from the date of reception of your order. Please note that the return and shipping costs are at your charge.

Reply

 

I am waiting for the delivery and realized that I ordered the wrong model. What should I do?

No worries! You can simply refuse the delivery and the carrier will automatically return your parcel to sender. As soon as your package will be received in our warehouses, we will proceed to the refund of your order.

Reply