Our mattresses are shipped rolled up, vacuum packed to guarantee the best transport conditions. The mattress must be unpacked maximum 48h after reception, otherwise the warranty will be void. They're generally shipped within 7-14 days after receiving your payment. Regardless of the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online.
Whatever the problem related to your order, we invite you to contact us first using the following email address :
Without undue delays and, in any event, no later than 100 days after you have informed us of your decision to return the order.
Reimbursement will be made upon receipt of the goods in our warehouses.